Bills are distributed on the 10th of each month via email or postal mail. Retirees with no monthly out-of-pocket cost will not receive a monthly statement, but will receive annual statement at the beginning of each plan year (September).
Payments are due upon receipt. If payment is not received by the end of the coverage month, insurance is subject to cancellation.
The following table explains your payment options. Remember to use the coupon provided with your bill to ensure proper credit for your payments. Credit card payments cannot be accepted by phone.
Automatic Payment via Electronic Funds Transfer (EFT) from your bank account is a convenient payment option and can be set up either online or by submitting a paper enrollment form. Your AutoPay enrollment remains in effect until updated or canceled. You do not need to re-enroll each fiscal year.
|U S Mail|
*VISA, MasterCard, Discover, or American Express are accepted. Credit card payments are not accepted by phone.
Effective September 1, 2020, a new policy goes into effect for Retired Employees who have voluntary coverage cancelled due to nonpayment of premiums. Under the new policy, a Retired Employee whose coverage is termed due to nonpayment will be ineligible to enroll in any voluntary coverage in the Program until the nonpayment of premium status has been cleared. A Retired Employee may clear nonpayment status only by making payment in an amount equal to the total amount of out-of-pocket premiums that would have been owed had the originally elected voluntary coverage remained active for the remainder of the plan year in which it was terminated due to non-payment.
|By Fax or US Mail|
Long Term Care for Retirees
Long Term Care insurance is not administered by the University of Texas and is not included in your Retiree Insurance bill. Please contact Continental Casualty Company (CNA) at 1-888-825-0353 between 8:00 and 6:00 (EST) to notify them that you have retired and need to be billed at your home address.
Retirees from UT System Administration
UT Benefits Billing administers the retire insurance billing for employees that retired from UT System Administration. Questions should be directed to UTBenefitsBilling@utsystem.edu or 855-6UTBill (855-688-2455). This is a toll free number.
- For billing or payment questions, contact Payroll Services at 512-471-5271.
- For eligibility or enrollment questions, contact the Human Resource Service Center at 512-471-4772 or 1-800-687-4178.
- For coverage or claims questions, please contact the insurance company. See Insurance Contacts for more information on contacting the insurance company directly.
Last updated 09/28/2020